Since 1939, the Employment Security Department has supported workers and businesses in what can be challenging times.
DISCOVERY AND RESEARCH
Worked in a group of 4 tasked with re-imagining the Washington State Unemployment experience for mobile.
Goals
- Design a user flow that allows users to quickly file their claim
- Design a job search that allows users to search, filter, save, and apply for jobs
My responsibilities:
- Test plan, user testing
- Paper prototype; A/B testing
- Strategy
- Mockup main screens
- Interview questions/test plan; statistical analysis of interviews
- Affinity diagramming interview results (group)
- User stories, User flows
- Card sort
- Outline/build/design presentation
Interviews
19 responses to screener
Did 11 interviews
Used to determine:
Device to design for (iOS)
Which parts of the unemployment process to focus on
To understand the current process
What to change in the future
Affinity Diagram
Contextual Research
Competitive analysis of current systems in WA, CA, OR
Persona
I value technological tools that solve my problems.
I make social connections to get a job.
I am stressed so I need support.
Ease is top priority.
I need a service that caters to career focused people.
SKETCHING AND IDEATION
Clean, easy interface to input necessary job information.
Whiteboards
Sketching out, planning, ideating. Setting the groundwork for wireframes.
Wireframing
Set up user for success with informative on-boarding and a quick overview.
Visual Design
Cool, calming color palette to bring sense of peace to user during stressful time.
Finished Screens
Sense of achievement/accomplishment for the user. Get claim entered quickly.
